Refund policy

Refund Policy

Refunds and Returns We always strive to ensure you are satisfied with your purchase from us. If for any reason you are not satisfied with your purchase, please contact us as soon as possible to request a refund or exchange. Below is our refund policy:

Return Conditions You may return your items within 30 days of the delivery date. The items must be in their original condition, unused, and in their original packaging.

Refund Process Once we have received and inspected the returned items, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

Non-refundable Items Gift cards Customized and engraved items

Shipping Costs Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.

Defective or Damaged Items If you have received a defective or damaged item, please contact us immediately to arrange a replacement or refund.

Contact Us To initiate a return or if you have any questions regarding our refund policy, please contact our customer service via email: support@juve.se

General Terms By visiting and using our website, you agree to the following terms of use. Please read these terms carefully before using our website.

Orders All orders are subject to acceptance and availability. We reserve the right to cancel or modify orders if we deem them to be incorrect or fraudulent.

Prices and Payment Payment can be made using the payment methods specified on our website.

Shipping and Delivery We offer delivery to addresses within Europe. Shipping costs and delivery times vary depending on the destination and delivery method. Delivery times are estimates and may vary due to external factors beyond our control.

Privacy Policy We value your privacy and collect, use, and protect your personal data in accordance with our privacy policy, which is available on our website.

Changes to Terms We reserve the right to modify these terms of use at any time. All changes will be published on our website, and your continued use of the website constitutes your acceptance of the updated terms.

ABOUT JUVÉ

We design pieces that break the silence. Uncompromising quality and hand-set stones for those who refuse to blend in.
Designed in Sweden. Worn Worldwide.

Got any questions?

Safe Payment

Klarna – Pay Now, Pay Later, or Split your payment
Apple Pay / Google Pay – For those who prefer speed
Card Payment – Visa, Mastercard & Amex

All payment information is encrypted and securely processed by certified payment partners. We never store sensitive data.

Global Shipping

Order Today. Wear it in 1 Week.

Fedex Express Shipping: 1 Week Delivery Time.

Customer Support

Our customer support is open every day 10:00 - 17:00

Blog posts

View all

What Is Vermeil Plating — And Why It Matters in Fine Jewelry

Vermeil plating is a defined jewelry standard built on sterling silver and thick gold layers. When executed correctly, it offers durability, depth, and long-term performance beyond standard gold pl...

Will Moissanite Scratch Over Time?

Moissanite is one of the most scratch-resistant gemstones used in fine jewelry. With a hardness of 9.25 on the Mohs scale, it resists everyday wear and maintains its polish and brilliance over time.

Moissanite: Can You Shower With It?

Moissanite is highly resistant to water and everyday wear, but frequent exposure to soap and shampoo can affect a jewelry’s appearance over time. Understanding how to care for moissanite ensures la...

Moissanite - How to Clean Moissanite Jewelry Properly

Moissanite jewelry is easy to maintain with the right care. Simple cleaning methods using mild soap and warm water are enough to restore brilliance and keep moissanite performing at its best over t...

Diamonds: Are They Really Rare?

Diamonds are often considered rare, but their scarcity is largely shaped by controlled supply rather than true geological limitation. Understanding how diamond availability works reveals a more nua...

Moissanite: Is It Fake? The Truth Explained

Moissanite is not fake — it is a real gemstone with defined structure, exceptional durability, and performance that rivals diamond. Understanding what “fake” actually means reveals why moissanite b...